Incident Management Engineer

Fidelity National Information Services

Pune, India
Shift rotation (24/7)
Incident and problem management principles
Itil standards and best practices
Issue resolution and escalation practices
Fidelity National Information Services is seeking an Incident Management Engineer with 7 to 10 years of experience to manage global incidents across various data center environments. The role involves ensuring service level agreements are met, overseeing incident management processes, and collaborating with business and technology teams

Job Summary

  • Manages global incidents across multiple data center environments to protect production systems critical to business success.
  • Provides immediate response and coordination aimed at minimizing the duration of service interruptions while ensuring contractual service level agreements are met.
  • Offers a multifaceted job with a high degree of responsibility and a broad spectrum of opportunities within the world’s leading FinTech product multinational company.

Matching Summary

Match Score: 85

Fidelity National Information Services is seeking an Incident Management Engineer with 7 to 10 years of experience to manage global incidents across various data center environments. The role involves ensuring service level agreements are met, overseeing incident management processes, and collaborating with business and technology teams.

Skills & Requirements

Must-have

  • Incident and problem management principles
  • ITIL standards and best practices
  • Issue resolution and escalation practices
  • IT infrastructure knowledge
  • 24*7 shift rotation
  • Conflict resolution and facilitation skills

Nice-to-have

  • Creative problem solving
  • Effective communication at all levels
  • Independent and collaborative decision making
  • Organizing tasks under minimal supervision
  • Attention to detail
  • Entrepreneurial and collaborative team culture

Key Requirements

  • 7 to 10 years experience
  • Knowledge of incident and problem management techniques
  • Understanding of ITIL standards
  • Ability to manage multiple incident tasks simultaneously

Work Rights

Not specified

Tailored Resume

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