Fraud Representatives - Small Business Card - 2nd Shift

Bank of America Merrill Lynch

Not specified; not specified; not specified
**
1+ years customer service experience
Intermediate computer proficiency
Ability to work weekends and holidays
** Bank of America Merrill Lynch is seeking Fraud Representatives for their Small Business Card division during the second shift. The role involves providing customer support for fraud-related inquiries, requiring strong communication skills and a commitment to delivering excellent service. **

Job Summary

  • The role involves resolving multi-product fraud related client requests via calls, chats, or emails in an inbound contact center.
  • Employees must demonstrate accuracy, logic, and the ability to toggle between systems while delivering a great client experience.
  • Bank of America is committed to an in-office culture with specific requirements for office-based attendance.

Matching Summary

Match Score: 75

** Bank of America Merrill Lynch is seeking Fraud Representatives for their Small Business Card division during the second shift. The role involves providing customer support for fraud-related inquiries, requiring strong communication skills and a commitment to delivering excellent service. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 1+ years customer service experience
  • Intermediate computer proficiency
  • Ability to work weekends and holidays

Nice-to-have

  • Banking or financial industry experience
  • Experience handling difficult clients
  • Commitment to excellent attendance

Key Requirements

  • High School Diploma / GED required
  • Minimum 1 year customer/client service experience
  • Must adhere to agreed upon work schedule including weekends

Work Rights

Not specified

Tailored Resume

Cover Letter