Client Services Manager Specialist

Worldpay (FIS)

Sydney, Australia
On-site
Enterprise payment solutions
Payments technology
Financial software systems
Serve as the primary liaison for enterprise payments clients, ensuring their needs are met and fostering long-term partnerships

Job Summary

  • Serve as the primary liaison for enterprise payments clients, ensuring their needs are met and fostering long-term partnerships.
  • Lead the end-to-end service delivery process, ensuring compliance with Service Level Agreements (SLAs) and client expectations.
  • Manage or mentor a team of service delivery professionals, promoting a culture of excellence and continuous improvement.

Matching Summary

Serve as the primary liaison for enterprise payments clients, ensuring their needs are met and fostering long-term partnerships.

Skills & Requirements

Must-have

  • enterprise payment solutions
  • payments technology
  • financial software systems
  • cloud technologies
  • Service Level Agreements (SLAs)
  • client escalations

Nice-to-have

  • entrepreneurial
  • passionate
  • fun
  • continuous improvement

Key Requirements

  • Proven experience in service delivery roles
  • In-depth knowledge of payment systems
  • Experience with financial software systems
  • Ability to log into mainframe systems
  • Excellent verbal and written communication abilities
  • Strong problem-solving capabilities
  • Demonstrated experience in leading teams
  • Familiarity with compliance, security, and regulatory requirements

Work Rights

Not specified

Tailored Resume

Cover Letter