Workforce Management Forecasting Analyst

Toyota Financial Services

Chandler, Arizona, United States
Not specified; not specified; comprehensive health...
On-site
Advanced microsoft excel proficiency
Historical trend analysis experience
Workforce management in call centers
Toyota Financial Services is seeking a Workforce Management Forecasting Analyst to optimize staffing forecasts in a high-volume contact center environment. The ideal candidate will leverage data analysis to enhance operational efficiency while contributing to a collaborative workplace culture

Job Summary

  • This role is responsible for creating staffing forecasts in a high-volume contact center by analyzing historical data and business trends to ensure optimal service levels.
  • The position requires maintaining staffing records, developing hiring plans, and delivering clear recommendations to senior leadership to drive strategic resource allocation.
  • Toyota Financial Services offers comprehensive benefits including health care, tuition reimbursement, and vehicle purchase discounts to support team member growth and well-being.

Matching Summary

Match Score: 85

Toyota Financial Services is seeking a Workforce Management Forecasting Analyst to optimize staffing forecasts in a high-volume contact center environment. The ideal candidate will leverage data analysis to enhance operational efficiency while contributing to a collaborative workplace culture.

Salary

Not specified; Not specified; Comprehensive health care, 401(k) match, tuition reimbursement, vehicle discounts

Skills & Requirements

Must-have

  • Advanced Microsoft Excel proficiency
  • Historical trend analysis experience
  • Workforce management in call centers
  • Staffing forecast accuracy improvement
  • Cross-functional stakeholder collaboration

Nice-to-have

  • Bachelor's degree from accredited institution
  • Experience with BI tools like SQL or Tableau
  • Knowledge of WFM tools such as Verint
  • Strong presentation skills for executive leadership
  • Understanding of shrinkage and absence records

Key Requirements

  • Experience in enterprise-level call center workforce management
  • Expert-level proficiency in Microsoft Excel formulas
  • Ability to influence stakeholders at all organizational levels
  • Hands-on experience with Business Intelligence databases
  • Understanding of industry Workforce Management best practices

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter