As a Customer Success Manager, you will be an incredible product expert, utilizing our software suite to build stronger & more successful marketing campaigns
Job Summary
As a Customer Success Manager, you will be an incredible product expert, utilizing our software suite to build stronger & more successful marketing campaigns.
Dedicated duties include account monitoring, regular check ins and relationship building, while reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.
At impact.com, we believe that when you’re happy and fulfilled, you do your best work, offering benefits that support your well-being, growth, and work-life balance.
Matching Summary
As a Customer Success Manager, you will be an incredible product expert, utilizing our software suite to build stronger & more successful marketing campaigns.
Skills & Requirements
Must-have
product expert
strong business sense
digital ecosystem understanding
critical thinking
world-class client support
proactive/reactive relationship management
Nice-to-have
inventive problem-solver
enthusiastic teammate
phenomenal conflict resolution
Key Requirements
2+ years experience in customer success/account management
affiliate or performance marketing sector experience
In-depth understanding of the affiliate/partnership ecosystem
Bachelor's Degree in Business, Marketing or related field
Consistent track record of providing stellar support
Solid understanding of the digital marketing ecosystem