Customer Support Specialist

Spellbook

Remote
Not specified; competitive stock option grants inc...
Remote
2+ years technical support experience
Proficiency with intercom and slack
Exceptional written and verbal communication
Spellbook is seeking a Customer Support Specialist to provide exceptional support to its users of an AI copilot for transactional lawyers. The ideal candidate will have strong communication and problem-solving skills, with a focus on improving customer experiences

Job Summary

  • Spellbook is an AI copilot for transactional lawyers that helps teams draft and review contracts up to 10x faster.
  • The role involves responding to support tickets, live chats, and booking 1:1 calls while collaborating with the Engineering team.
  • Employees receive competitive stock options, company-paid group benefits, monthly paid meals, and a generous time off policy.

Matching Summary

Match Score: 85

Spellbook is seeking a Customer Support Specialist to provide exceptional support to its users of an AI copilot for transactional lawyers. The ideal candidate will have strong communication and problem-solving skills, with a focus on improving customer experiences.

Salary

Not specified; Competitive stock option grants included; Company-paid group benefits with $1,000 mental health support

Skills & Requirements

Must-have

  • 2+ years technical support experience
  • Proficiency with Intercom and Slack
  • Exceptional written and verbal communication
  • Strong problem-solving skills
  • Experience with real-time customer interactions

Nice-to-have

  • Experience in legal or legal tech industry
  • Familiarity with AI or SaaS products
  • Previous experience creating documentation
  • Background conducting webinars or training
  • Proactive approach to process improvement

Key Requirements

  • 2+ years of experience in technical support
  • Proficiency with Intercom and Slack tools
  • Strong problem-solving and attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter