The role involves managing order taking through various channels including phone, email, and fax while ensuring customer satisfaction
Job Summary
The role involves managing order taking through various channels including phone, email, and fax while ensuring customer satisfaction.
Employees are responsible for building sustainable relationships with customers and coordinating requirements with Operations, Distribution, and Sales teams.
The position requires maintaining accurate records in the Ordering System (SAP/LBShell) and providing routine coaching to the CSR team.
Matching Summary
The role involves managing order taking through various channels including phone, email, and fax while ensuring customer satisfaction.
Skills & Requirements
Must-have
Order taking via phone email fax
SAP or LBShell ordering system proficiency
4 years customer service experience
Bachelor's degree required
English reading and writing skills
Nice-to-have
Strong active listening abilities
Ability to adapt to different characters
Experience training new CSR staff
Multitasking excellence in fast pace
Open interactive communication style
Key Requirements
Bachelor's Degree
Minimum 4 years working experience in customer service