Customer Experience Representative

70

North Sydney, Australia
Not specified; competitive remuneration pyckage; r...
Hybrid
High volume customer inquiries via phone and email
Order processing and returns management
Crm system proficiency and data entry
Galderma is seeking a Customer Experience Representative for their North Sydney office to provide exceptional service to customers, manage inquiries, and enhance the overall customer experience in a fast-paced environment. The ideal candidate should have a strong background in customer service, particularly in regulated sectors, and possess excellent communication and problem-solving skills

Job Summary

  • The role serves as the first point of contact for customers, delivering swift and accurate service across phone and email channels.
  • Galderma is a global leader in dermatology with a portfolio including trusted brands like Cetaphil and Benzac.
  • Employees enjoy benefits such as career development, paid parental leave, flexible hybrid working, and complimentary dermatology treatments.

Matching Summary

Match Score: 85

Galderma is seeking a Customer Experience Representative for their North Sydney office to provide exceptional service to customers, manage inquiries, and enhance the overall customer experience in a fast-paced environment. The ideal candidate should have a strong background in customer service, particularly in regulated sectors, and possess excellent communication and problem-solving skills.

Salary

Not specified; Competitive remuneration package; Range of benefits included

Skills & Requirements

Must-have

  • High volume customer inquiries via phone and email
  • Order processing and returns management
  • CRM system proficiency and data entry
  • Strong communication and conflict resolution skills
  • Ability to remain calm under pressure

Nice-to-have

  • Experience in pharmaceuticals or medical devices
  • Regulated environment experience
  • Passion for dermatology and skin health
  • Teamwork and collaboration mindset
  • Initiative with positive energy

Key Requirements

  • Proven experience in customer service roles
  • Proficiency with standard Excel functions
  • Excellent attention to detail and multitasking capability

Work Rights

Not specified

Tailored Resume

Cover Letter