Applications Support Senior Analyst Assistant Vice President

Citi Handlowy

Mississauga, Ontario, Canada
Base: $94,300.00 - $141,500.00; bonus/equity: not ...
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5-8 years application support experience
L2 support for mission-critical applications
Incident and problem management execution
** Citi Handlowy is seeking an Applications Support Senior Analyst Assistant Vice President for their Fixed Income Financial & Securitization team in Mississauga, Ontario. The role involves providing production support for critical applications, ensuring stability, efficiency, and effective communication with stakeholders. **

Job Summary

  • The role involves providing L2 support for mission-critical Fixed Income Financial & Securitization applications to ensure 24x7 availability.
  • Candidates will perform root cause analysis, manage incidents according to SLAs, and drive stability improvements through automation and monitoring enhancements.
  • This position requires close collaboration with global teams in Mississauga, New York, London, and other locations to support internal users and external clients.

Matching Summary

Match Score: 75

** Citi Handlowy is seeking an Applications Support Senior Analyst Assistant Vice President for their Fixed Income Financial & Securitization team in Mississauga, Ontario. The role involves providing production support for critical applications, ensuring stability, efficiency, and effective communication with stakeholders. **

Salary

Base: $94,300.00 - $141,500.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 5-8 years Application Support experience
  • L2 support for mission-critical applications
  • Incident and problem management execution
  • Root cause analysis and SLA adherence
  • Linux, SQL, Python, Shell scripting knowledge
  • Stakeholder communication and escalation handling

Nice-to-have

  • Experience with ECS technology stack
  • SRE and JIRA project participation
  • Capacity planning and resiliency initiatives
  • Automating repetitive support tasks
  • Knowledge base creation and maintenance
  • Global team collaboration across time zones

Key Requirements

  • Bachelor's degree or equivalent experience
  • 5-8 years in Application Support role
  • Experience installing/configuring business applications

Work Rights

Not specified

Tailored Resume

Cover Letter