Senior Manager, Global Support

SimCorp AS

Attractive salary; bonus scheme included; pension ...
**
6+ years people leadership experience
Lead global multi-regional support teams
Manage client escalations and slas
** SimCorp AS is seeking a Senior Manager for Global Support to lead their global support organization, focusing on operational excellence and client satisfaction. The role involves managing client escalations, mentoring support leaders, and aligning support operations with business objectives in a collaborative and innovative environment. **

Job Summary

  • This role leads the global support function to ensure consistent, high-quality delivery across all regions and time zones.
  • The position requires extensive experience handling complex client escalations while maintaining service levels and KPIs.
  • SimCorp offers a hybrid work policy requiring two days in the office weekly along with opportunities for professional development.

Matching Summary

Match Score: 75

** SimCorp AS is seeking a Senior Manager for Global Support to lead their global support organization, focusing on operational excellence and client satisfaction. The role involves managing client escalations, mentoring support leaders, and aligning support operations with business objectives in a collaborative and innovative environment. **

Salary

Attractive salary; Bonus scheme included; Pension provided

Skills & Requirements

Must-have

  • 6+ years people leadership experience
  • Lead global multi-regional support teams
  • Manage client escalations and SLAs
  • Oversee operational budgets and staffing
  • Drive process improvement initiatives

Nice-to-have

  • Innovative and curious mindset
  • Collaborative and customer success-driven
  • Direct involvement in critical cases
  • Strategic alignment with business goals

Key Requirements

  • Bachelor's degree or equivalent experience
  • 6+ years in people leadership roles
  • Experience managing performance metrics and budgets

Work Rights

Not specified

Tailored Resume

Cover Letter