Operations Production, Principal Coordinator (hybrid)
Capital One
Richmond, VA, US
Base: $56,800 - $64,800; bonus/equity: not specifi...
Hybrid
Process bank levies, garnishments and restraints
Subject matter expert at legal processes
Attention to detail and problem solving
Deliver flawless execution when processing legal orders and ensure the department meets business service levels by driving the team towards productivity and quality metrics
Job Summary
Deliver flawless execution when processing legal orders and ensure the department meets business service levels by driving the team towards productivity and quality metrics.
Self-manage workflow and problem solve independently to ensure service level agreement is met daily.
Regularly mentors and develops peers and communicates with managers and associates to drive associate productivity and engagement to increase department morale.
Matching Summary
Deliver flawless execution when processing legal orders and ensure the department meets business service levels by driving the team towards productivity and quality metrics.
Salary
Base: $56,800 - $64,800; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Process bank levies, garnishments and restraints
Subject Matter Expert at legal processes
Attention to detail and problem solving
Effective written and verbal communication
Adaptable in fast-paced environment
Nice-to-have
Leadership and mentoring skills
High degree of professionalism and integrity
Flexibility in scheduling
Key Requirements
High School Diploma, GED, or equivalent certification
At least 3 years customer service or call center experience
At least 2 years experience in Financial Industry
At least 1 year experience using Google Suite or Microsoft Office
At least 1 year of experience reviewing legal documents