Customer Care Coordinator

PulteGroup

Westborough, MA, United States
$31.00 - $35.00 hourly; bonus: $3,800 - $8,000 ann...
Onsite
First point of contact for homeowners
Initial analysis of customer issues
Triage and determine course of action
The Customer Care Coordinator is responsible to be the first point of contact for homeowners requesting warranty service and will conduct initial analysis of the customer issue to triage and determine the appropriate course of action

Job Summary

  • The Customer Care Coordinator is responsible to be the first point of contact for homeowners requesting warranty service and will conduct initial analysis of the customer issue to triage and determine the appropriate course of action.
  • PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work.
  • Employees are eligible to participate in the Company’s 401(k) Plan and are eligible for medical, dental, and vision insurance coverage.

Matching Summary

The Customer Care Coordinator is responsible to be the first point of contact for homeowners requesting warranty service and will conduct initial analysis of the customer issue to triage and determine the appropriate course of action.

Salary

$31.00 - $35.00 hourly; Bonus: $3,800 - $8,000 annually; Benefits: Medical, dental, vision, 401(k), PTO

Skills & Requirements

Must-have

  • First point of contact for homeowners
  • Initial analysis of customer issues
  • Triage and determine course of action
  • Document requests in service system
  • Process work orders
  • Build sustainable customer relationships

Nice-to-have

  • Adapt to different personality types
  • Empowered to thrive culture
  • Champion inclusion and diversity
  • Support personal and professional journey

Key Requirements

  • Minimum High School Diploma
  • Associate's Degree preferred
  • Proven customer support experience
  • Strong computer skills
  • Ability to multi-task, prioritize, and manage time

Work Rights

Not specified

Tailored Resume

Cover Letter