This role is responsible for leading and governing the End User Compute (EUC), Workplace Experience and Service Desk platforms delivered via a Managed Service Partner (MSP), ensuring a modern, intuitive and world‑class technology experience for all employees
Job Summary
This role is responsible for leading and governing the End User Compute (EUC), Workplace Experience and Service Desk platforms delivered via a Managed Service Partner (MSP), ensuring a modern, intuitive and world‑class technology experience for all employees.
You will champion a customer‑first IT culture, leveraging Digital Employee Experience (DEX) insights, automation and shift‑left practices to continually improve how employees interact with technology.
BOQ Group is passionate about creating an exceptional work environment that nurtures both your professional and personal growth.
Matching Summary
This role is responsible for leading and governing the End User Compute (EUC), Workplace Experience and Service Desk platforms delivered via a Managed Service Partner (MSP), ensuring a modern, intuitive and world‑class technology experience for all employees.
Skills & Requirements
Must-have
End User Compute platform
Workplace Experience
Service Desk platforms
Managed Service Partner governance
ITIL-aligned operational excellence
Digital Employee Experience (DEX) insights
Nice-to-have
customer-first IT culture
shift-left practices
thought leadership
exceptional technology
Key Requirements
multiple years’ experience across End User Compute
deep, hands‑on knowledge of modern EUC platforms
owned and evolved enterprise‑scale EUC and Service Desk platforms
delivering large‑scale workplace transformations
strong experience supporting diverse user personas
solid grounding in ITIL practices
more than five years of experience in commercial negotiation