Client Services Specialist, Avp

Akamai

Mumbai, India
Db service standards adherence
Audit guideline compliance
Customer service standards
Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too

Job Summary

  • Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.
  • Ensure strict adherence to all internal and external guidelines (KYC & Money Anti Launderings, Audits).
  • Leading a team of Customer Service Executives and create a cross sell environment across the Service Team.

Matching Summary

Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.

Skills & Requirements

Must-have

  • DB Service Standards adherence
  • Audit guideline compliance
  • Customer Service Standards
  • KYC & Money Laundering compliance
  • Suspicious transaction reporting

Nice-to-have

  • Sales & service environment creation
  • Cross-sell environment
  • Synergizing with all channels

Key Requirements

  • 10-15 years banking industry experience
  • Customer Service and Banking operations experience
  • Banking processes knowledge
  • Inter-personal skills and leadership ability

Work Rights

Not specified

Tailored Resume

Cover Letter