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AB InBev is seeking a Mid-level Support Analyst for its Campinas, Brazil location. The role involves managing production incidents for digital applications, requiring strong problem-solving skills and familiarity with various technologies.
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Job Summary
Own the end-to-end resolution of production incidents and service requests for live digital applications and products.
Monitor incident and request queues, prioritize work, and act proactively to meet SLAs and reduce customer impact.
Follow and improve IT service management processes and procedures aligned with ITIL.
Matching Summary
Match Score: 75
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AB InBev is seeking a Mid-level Support Analyst for its Campinas, Brazil location. The role involves managing production incidents for digital applications, requiring strong problem-solving skills and familiarity with various technologies.
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Skills & Requirements
Must-have
End-to-end incident resolution
Triage and troubleshoot application issues
Monitor incident and request queues
Follow ITIL processes
Analyze incident trends
SQL and database knowledge
API troubleshooting with Postman
Cloud computing concepts (Azure/AWS)
Nice-to-have
Mentoring junior analysts
Comfortable with AI assistants
Team-oriented and collaborative environment
High self-motivation
Autonomy and accountability
Key Requirements
University degree in computing or equivalent experience
Solid experience in production application support