Manager, Customer Experience

VIA Rail Canada

Winnipeg, MB, CA
Annual: $79,169-$93,140; bonus/equity: not specifi...
On-site
Bilingualism in english and french
Supervisory experience in customer service
Knowledge of canada labour code
The Manager, Customer Experience is responsible for leading and developing onboard and off-board employees to ensure safe, high-quality, and consistent customer service

Job Summary

  • The Manager, Customer Experience is responsible for leading and developing onboard and off-board employees to ensure safe, high-quality, and consistent customer service.
  • This role involves travel across the network, active supervision of frontline operations, coaching, auditing, and contributing to continuous improvement through training and investigations.
  • Working for VIA Rail is being a part of a collective effort in sustainable mobility as the company carries out ambitious projects to modernize its services and infrastructure.

Matching Summary

The Manager, Customer Experience is responsible for leading and developing onboard and off-board employees to ensure safe, high-quality, and consistent customer service.

Salary

Annual: $79,169-$93,140; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Bilingualism in English and French
  • Supervisory experience in customer service
  • Knowledge of Canada Labour Code
  • Health and safety training expertise
  • Microsoft Office Suite proficiency

Nice-to-have

  • Experience in unionized settings
  • Knowledge of Unifor collective agreements
  • Project management skills
  • Commitment to sustainable mobility

Key Requirements

  • University degree in management or related field
  • Minimum five years supervisory experience
  • Strong verbal and written bilingual communication
  • In-depth knowledge of health and safety training
  • Solid understanding of Canada Labour Code

Work Rights

Not specified

Tailored Resume

Cover Letter