Bilingual Customer Support Specialist (onsite-pittsburgh)

Blinkhealth

Pittsburgh, PA, United States
Not specified; not specified; medical, dental, vis...
On-site
Bilingual proficiency in spanish, cantonese, korean, or vietnamese
Inbound phone call handling experience
On-site work availability in pittsburgh
The role involves receiving inbound calls to resolve issues for patients, doctors, and insurers regarding prescription programs

Job Summary

  • The role involves receiving inbound calls to resolve issues for patients, doctors, and insurers regarding prescription programs.
  • Employees must document all call information according to operating procedures while maintaining strict confidentiality of patient data.
  • The company offers a daily meal stipend, paid parental leave, and free onsite parking as part of its benefits package.

Matching Summary

The role involves receiving inbound calls to resolve issues for patients, doctors, and insurers regarding prescription programs.

Salary

Not specified; Not specified; Medical, dental, vision, 401(k), PTO, meal stipend included

Skills & Requirements

Must-have

  • Bilingual proficiency in Spanish, Cantonese, Korean, or Vietnamese
  • Inbound phone call handling experience
  • On-site work availability in Pittsburgh
  • Strong verbal and written communication skills
  • Ability to learn complex software systems

Nice-to-have

  • Healthcare or pharmacy industry experience
  • Passion for providing top-notch patient care
  • Collaborative team effort mindset
  • Analytical ability and good judgment
  • Experience sharing feedback with management

Key Requirements

  • High school diploma or GED required; Bachelor's degree preferred
  • Must be bilingual in Spanish, Cantonese, Korean, or Vietnamese
  • Required customer service or inbound call center experience
  • Availability for rotating shifts including Saturdays

Work Rights

Not specified

Tailored Resume

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