Responsible for defining and documenting DXC processes and procedures including Incident, Change, Problem, Capacity, and Availability, and acting as a process manager for these
Job Summary
Responsible for defining and documenting DXC processes and procedures including Incident, Change, Problem, Capacity, and Availability, and acting as a process manager for these.
Establish and run a governance model with relevant customer service management and process owners, running regular process and procedure reviews.
Manage the incident lifecycle, including detection, logging, classification, prioritization, investigation, resolution, and closure of incidents, coordinating with IT teams for timely resolution.
Matching Summary
Responsible for defining and documenting DXC processes and procedures including Incident, Change, Problem, Capacity, and Availability, and acting as a process manager for these.