Customer Service Representative, Hvac

Aig Com Ve

Jeffersonville, IN, USA
Hybrid
Customer service support
Contract management and updates
Use of crm systems and ms office
Our HVAC Accounts Customer Service Representatives work directly with HVAC Dealers and Customers to ensure contracts are upheld, provide information, and support both internal and external stakeholders

Job Summary

  • Our HVAC Accounts Customer Service Representatives work directly with HVAC Dealers and Customers to ensure contracts are upheld, provide information, and support both internal and external stakeholders.
  • AIG Warranty offers a comprehensive benefits package focused on health, wellbeing, financial security, and professional development to support employees and their families.
  • AIG fosters a culture of inclusion and belonging through learning, cultural awareness activities, and Employee Resource Groups, valuing diversity and positive change.

Matching Summary

Our HVAC Accounts Customer Service Representatives work directly with HVAC Dealers and Customers to ensure contracts are upheld, provide information, and support both internal and external stakeholders.

Skills & Requirements

Must-have

  • Customer service support
  • Contract management and updates
  • Use of CRM systems and MS Office
  • Effective communication skills
  • Problem solving based on contract terms
  • Ability to work independently and in teams

Nice-to-have

  • Empathy and patience
  • Adaptability and proactivity
  • Positive and professional demeanor
  • Interest in learning new processes
  • Technical knowledge of HVAC equipment
  • Ability to explain technical info clearly

Key Requirements

  • Experience with customer service
  • Knowledge of HVAC or warranty preferred
  • Proficiency in MS Word, Outlook, Excel
  • Ability to meet deadlines consistently
  • Strong written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter