Bilingual Customer Service Representative (remote Az)

Oscar Health

Arizona, United States
Base: $19.00 ph; bonus: + $1.00 ph upon bilingual ...
Remote (candidates must reside in arizona)
Bilingual in spanish and english
High-volume customer service experience
Healthcare industry experience
Oscar Health is seeking a Bilingual Customer Service Representative for their remote team, focusing on providing member and provider services in a volume-driven environment. Ideal candidates must be bilingual in Spanish and English, possess customer service experience, and have a background in healthcare

Job Summary

  • Oscar Health is seeking a bilingual representative to join their Member and Provider Services team to handle daily customer interactions and back office tasks.
  • The role involves managing an assigned caseload, maintaining service delivery expectations, and resolving issues within appropriate turnaround times.
  • Employees are eligible for comprehensive benefits including medical, dental, vision, paid holidays, sick time, parental leave, and a 401(k) plan.

Matching Summary

Match Score: 85

Oscar Health is seeking a Bilingual Customer Service Representative for their remote team, focusing on providing member and provider services in a volume-driven environment. Ideal candidates must be bilingual in Spanish and English, possess customer service experience, and have a background in healthcare.

Salary

Base: $19.00 per hour; Bonus: Additional $1.00 per hour upon bilingual assessment completion; Benefits: Medical, dental, vision, 15 days vacation accrual, 401(k)

Skills & Requirements

Must-have

  • Bilingual in Spanish and English
  • High-volume customer service experience
  • Healthcare industry experience
  • Compliance with PHI regulations

Nice-to-have

  • Strong quantitative analytical skills
  • Accurate data entry and manipulation
  • Advanced Google Suite or Microsoft Office capabilities

Key Requirements

  • 1+ years high-volume customer service experience
  • 6+ months healthcare experience
  • High school diploma or GED
  • Full professional proficiency in Spanish and English

Work Rights

Must reside in Arizona

Tailored Resume

Cover Letter