The Front Office Guest Agent II position at Sofitel Sydney Wentworth in Victoria, Canada, seeks an experienced candidate to provide exceptional guest service in a luxury hotel environment. The role involves checking guests in and out, addressing inquiries, and ensuring a high standard of service while working flexible hours
Job Summary
Check guests in and out of the hotel with warm and engaging service, focusing attention on guest needs and remaining calm and courteous at all times.
The hotel offers a comprehensive benefits and wellness program, including extended healthcare benefits and a company-matched Defined Contribution Pension Plan.
This role requires a minimum of one year recent experience as a guest agent in a luxury environment or a similar front-of-house position.
Matching Summary
Match Score: 85
The Front Office Guest Agent II position at Sofitel Sydney Wentworth in Victoria, Canada, seeks an experienced candidate to provide exceptional guest service in a luxury hotel environment. The role involves checking guests in and out, addressing inquiries, and ensuring a high standard of service while working flexible hours.
Salary
Hourly pay rate of $26.34 to 30.10
Skills & Requirements
Must-have
Check guests in and out
Guest inquiries and problem solving
Handle cash accurately
Proficient in English language
Knowledge of computerized Front Office systems
Impeccable grooming and presentation
Nice-to-have
Sophisticated communication skills
Second language proficiency
Work cohesively with fellow colleagues
Remain calm and collected
Key Requirements
Minimum one year recent guest agent experience
Minimum one year recent luxury front of house experience
Hospitality diploma considered for six months experience