Customer Experience Engineer Ii (e2)

Applied Materials

Kalispell, MT, United States
$78,500.00 - $108,000.00; not specified; comprehen...
On-site
Manage customer escalations
Root cause analysis
Cross-functional team leadership
Applied Materials is seeking a Customer Experience Engineer II for their Kalispell, MT location. The role involves managing customer escalations and improving product quality through collaboration across teams, requiring problem-solving skills and experience in project management

Job Summary

  • Manages major customer escalations across all supporting functions, working with cross-functional teams to contain, root-cause, and correct issues.
  • Reviews customer non-conformances to identify systemic issues and coordinates with Issue Owning Functions for long-term corrective actions to improve product quality.
  • Benefits from a supportive work culture that encourages learning, development, and career growth while driving innovative solutions for customers.

Matching Summary

Match Score: 85

Applied Materials is seeking a Customer Experience Engineer II for their Kalispell, MT location. The role involves managing customer escalations and improving product quality through collaboration across teams, requiring problem-solving skills and experience in project management.

Salary

$78,500.00 - $108,000.00; Not specified; Comprehensive benefits package

Skills & Requirements

Must-have

  • Manage customer escalations
  • Root cause analysis
  • Cross-functional team leadership
  • Data analysis software proficiency
  • Customer quality standards development

Nice-to-have

  • Proactive issue prediction
  • Influencing without authority
  • Knowledge sharing with colleagues

Key Requirements

  • Bachelor's Degree
  • 2 – 4 Years of experience
  • Requires problem-solving/soft skills
  • Project management experience

Work Rights

Not specified

Tailored Resume

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