$47,000.00 – $55,500.00 annual; not specified; not...
On-site
Manage customer inquiries and complaints
Provide accurate and timely information
Coordinate with internal teams
DSV Panalpina AS is seeking a Customer Service Specialist for their Herndon, Virginia location. The role involves managing customer inquiries and complaints, providing timely information, and ensuring customer satisfaction within the transportation and logistics sector
Job Summary
The Customer Service Specialist is responsible for managing customer inquiries and complaints, providing accurate and timely information, and ensuring customer satisfaction.
This position serves as the primary point of contact for customers and works closely with internal teams to provide support.
DSV is an equal employment opportunity employer and values inclusivity, embracing different cultures and respecting the dignity and rights of every individual.
Matching Summary
Match Score: 85
DSV Panalpina AS is seeking a Customer Service Specialist for their Herndon, Virginia location. The role involves managing customer inquiries and complaints, providing timely information, and ensuring customer satisfaction within the transportation and logistics sector.
Salary
$47,000.00 – $55,500.00 Annual; Not specified; Not specified
Skills & Requirements
Must-have
Manage customer inquiries and complaints
Provide accurate and timely information
Coordinate with internal teams
Resolve customer issues professionally
Maintain customer records and documentation
Nice-to-have
Enhance customer satisfaction and reduce complaints
Support sales teams with lead generation
Develop customer service standards and best practices
Participate in customer service training
Key Requirements
Minimum 2 years of experience in customer service
Experience in transportation and logistics industry preferred
Associate or bachelor's degree in business administration, communications, or related field preferred