Werkstudent/-in Service Desk (all Genders)

Adesso Group

Germany
On-site
1st and 2nd level support
Ticket processing
Incident analysis
You will accept disruptions and requests via phone, email, and monitoring systems at the 1st and 2nd level

Job Summary

  • You will accept disruptions and requests via phone, email, and monitoring systems at the 1st and 2nd level.
  • You will analyze incidents, prioritize them meaningfully, and work closely with engineering colleagues.
  • You will be the first point of contact for customers, business partners, and employees in writing and by phone.

Matching Summary

You will accept disruptions and requests via phone, email, and monitoring systems at the 1st and 2nd level.

Skills & Requirements

Must-have

  • 1st and 2nd level support
  • ticket processing
  • incident analysis
  • customer communication
  • knowledge base maintenance
  • fluent German and English

Nice-to-have

  • systematic work approach
  • quality focus
  • open to customers
  • active feedback utilization
  • curious about new tools

Key Requirements

  • technical or natural science studies
  • minimum third semester
  • IT affinity
  • service orientation
  • willingness to learn

Work Rights

Not specified

Tailored Resume

Cover Letter