Contact Centre Manager

AIG Australia

Kuala Lumpur, Malaysia
Customer experience strategy
Omni-channel service capabilities
Operational excellence and productivity
Lead the delivery and transformation of customer service operations to ensure a seamless, high quality customer experience across all channels

Job Summary

  • Lead the delivery and transformation of customer service operations to ensure a seamless, high quality customer experience across all channels.
  • Build a high performance, digitally enabled service workforce capable of supporting evolving customer needs.
  • Ensure all service operations comply with regulatory requirements, internal policies and insurance industry standards.

Matching Summary

Lead the delivery and transformation of customer service operations to ensure a seamless, high quality customer experience across all channels.

Skills & Requirements

Must-have

  • Customer experience strategy
  • Omni-channel service capabilities
  • Operational excellence and productivity
  • Workforce management strategies
  • Risk, compliance, and governance
  • Service transformation initiatives

Nice-to-have

  • Agility and continuous learning
  • Digital engagement enhancement
  • Talent development and coaching
  • Collaborative team environment

Key Requirements

  • Minimum years of experience not specified
  • Relevant certifications not specified
  • Educational background not specified

Work Rights

Not specified

Tailored Resume

Cover Letter