Associate - IT Resources

INFOSYS BPM LIMITED Singapore Branch

Singapore, SG
Bachelor degree in it or related discipline
Understanding of it services policies and infrastructure
Strong analytical and troubleshooting abilities
The role involves managing critical IT service processes including Service Transition, Delivery, and Continuity

Job Summary

  • The role involves managing critical IT service processes including Service Transition, Delivery, and Continuity.
  • Candidates must possess a solid understanding of ITIL frameworks to handle incident, request, and problem management effectively.
  • The position requires 1-3 years of relevant experience and the ability to troubleshoot technical issues to find root causes.

Matching Summary

Match Score: 75

The role involves managing critical IT service processes including Service Transition, Delivery, and Continuity.

Skills & Requirements

Must-have

  • Bachelor degree in IT or related discipline
  • Understanding of IT services policies and infrastructure
  • Strong analytical and troubleshooting abilities
  • Knowledge of ITIL framework and processes
  • Experience with Service Desk and Incident Management

Nice-to-have

  • Team coordination and communication skills
  • Ability to work in fast-paced environment
  • Experience with Quality Assurance and Audits

Key Requirements

  • University Bachelor in I.T or related disciplines
  • 1-3 year relevant experiences
  • Occasional OT required

Work Rights

Not specified

Tailored Resume

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