Microsoft 365, active directory, dns, dhcp expertise
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Xerox Corporation is seeking an experienced IT 2nd Line Technical Analyst to provide high-quality IT support for their customers in Wakefield, West Yorkshire. The role requires strong troubleshooting skills, a customer-focused attitude, and a willingness to learn within a dynamic, innovative company that has a century-long legacy in workplace technology.
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Job Summary
This role involves providing high-quality IT support to Xerox customers across desktop, server, and network environments.
The successful candidate will act as an escalation point for 1st Line Analysts while mentoring the team and resolving complex incidents.
Key responsibilities include maintaining secure infrastructure, managing tickets within SLAs, and ensuring compliance with security and ITIL processes.
Matching Summary
Match Score: 75
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Xerox Corporation is seeking an experienced IT 2nd Line Technical Analyst to provide high-quality IT support for their customers in Wakefield, West Yorkshire. The role requires strong troubleshooting skills, a customer-focused attitude, and a willingness to learn within a dynamic, innovative company that has a century-long legacy in workplace technology.
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Skills & Requirements
Must-have
2+ years customer-facing IT support experience
Windows 10/11 and Windows Server troubleshooting
Microsoft 365, Active Directory, DNS, DHCP expertise
Desktop, laptop, printer, and network device support
Full clean driving license for client site travel
Nice-to-have
macOS, VMware, Citrix, Veeam experience
SonicWall, Exchange, managed print knowledge
Hosted telephony familiarity
Proactive can-do attitude and team player mindset
Willingness to learn new technologies
Key Requirements
2+ years in customer-facing IT support role
Full clean driving license required
Experience with Windows 10/11 and Server environments
Knowledge of Active Directory, DNS, and DHCP
Strong troubleshooting skills for hardware and software