Product Support Representative Skywise Core

Airbus India Private Limited

Delhi, India
On-site
Technical deployment of skywise core
Advanced l2/l3 technical support
Customer training and knowledge transfer
The Product Support Representative serves as the primary technical bridge between our digital ecosystem and our airline customers, focusing on deploying advanced digital solutions and ensuring operational excellence

Job Summary

  • The Product Support Representative serves as the primary technical bridge between our digital ecosystem and our airline customers, focusing on deploying advanced digital solutions and ensuring operational excellence.
  • Responsibilities include leading the technical deployment of Skywise Core, providing advanced technical support, and acting as the frontline contact with customers to ensure they maximize insights from the platform.
  • The role requires synthesizing regional feedback for Product Management to influence the future roadmap and identifying opportunities for process enhancements and best practices.

Matching Summary

The Product Support Representative serves as the primary technical bridge between our digital ecosystem and our airline customers, focusing on deploying advanced digital solutions and ensuring operational excellence.

Skills & Requirements

Must-have

  • Technical deployment of Skywise Core
  • Advanced L2/L3 technical support
  • Customer training and knowledge transfer
  • Data quality validation
  • Voice of the Customer feedback

Nice-to-have

  • Pro-active customer support
  • Continuous improvement identification
  • Collaboration with sales and marketing

Key Requirements

  • 4+ years of professional experience
  • Bachelor’s or Master’s degree
  • SaaS expertise
  • Familiarity with Big Data, AI, or web technologies
  • Understanding of Airline Maintenance, Engineering, or Flight Operations

Work Rights

Not specified

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