Customer Excellence Manager - Transformation Des Ventes H/f
35
Not specified (implying potential flexibility).
Salesforce or baan erp experience
Sales administration process redesign
Workflow automation implementation
Cryolor is seeking a Customer Excellence Manager to optimize sales processes and enhance customer satisfaction through automation and effective project management. The ideal candidate will have a strong background in sales administration, project management, and experience with CRM and ERP systems
Job Summary
The role involves redesigning and automating sales processes to optimize the efficiency of the Sales Administration Department.
The manager acts as a project leader bridging commercial teams, sales administration, clients, and technical departments.
Candidates must have a Bac+5 degree and at least 3 years of experience in the commercial domain.
Matching Summary
Match Score: 85
Cryolor is seeking a Customer Excellence Manager to optimize sales processes and enhance customer satisfaction through automation and effective project management. The ideal candidate will have a strong background in sales administration, project management, and experience with CRM and ERP systems.
Skills & Requirements
Must-have
Salesforce or BaaN ERP experience
Sales administration process redesign
Workflow automation implementation
Project management methodology
CRM and ERP tool mastery
Nice-to-have
Market analysis and competitive intelligence
Strong communication and listening skills
Pedagogical approach for team training
Initiative and proactive problem solving
Customer-centric mindset
Key Requirements
Bac+5 degree (Engineering, Management, or Commerce school)
Minimum 3 years of commercial experience
Significant experience in sales administration or process improvement