Senior Manager, Incident Management

CIBC

Toronto, Canada
Base: not specified; bonus/equity: incentive pyy; ...
Hybrid
Production support management
Incident management
Client remediation strategies
Senior Manager, Incident Management is responsible for managing production support and client remediation activities to ensure minimal disruption and continuous operational improvement

Job Summary

  • Senior Manager, Incident Management is responsible for managing production support and client remediation activities to ensure minimal disruption and continuous operational improvement.
  • The role offers a hybrid work arrangement with 1-3 days per week on-site in Toronto and the rest remote, enabling flexibility for employees.
  • CIBC provides a competitive salary, incentive pay, banking benefits, defined benefit pension plan, employee share purchase plan, and wellbeing support to recognize and support employees.

Matching Summary

Senior Manager, Incident Management is responsible for managing production support and client remediation activities to ensure minimal disruption and continuous operational improvement.

Salary

Base: Not specified; Bonus/Equity: Incentive pay; Benefits: Banking benefits, defined benefit pension plan, employee share purchase plan, vacation offering, wellbeing support

Skills & Requirements

Must-have

  • Production support management
  • Incident management
  • Client remediation strategies
  • Cross-functional collaboration
  • Regulatory compliance adherence
  • Data analysis for root cause
  • Hybrid work arrangement

Nice-to-have

  • Process improvement leadership
  • Stakeholder relationship management
  • Client-centric mindset
  • Strong communication skills
  • Teamwork and accountability values
  • Change management experience
  • Advocacy for client needs

Key Requirements

  • Experience in production support and incident management
  • Experience in client remediation
  • Ability to drive process improvements
  • Experience managing change in complex environments
  • Legal eligibility to work in Canada

Work Rights

Legal eligibility to work in Canada

Tailored Resume

Cover Letter