Base: region 1 $143,650 - $169,000; region 2 $130,...
Remote
10+ years customer experience experience
Omnichannel experience design implementation
Financial forecasting budgeting roi analysis
Oura is seeking a Senior Program Manager for Member Experience to lead cross-functional initiatives and enhance customer experience through strategic planning and data analysis. The role requires over 10 years of experience in customer experience management, with a strong focus on project management and performance metrics
Job Summary
The mission is to empower every person to own their inner potential through award-winning health products like the Oura Ring.
This role involves translating strategic vision into actionable plans while managing high-impact cross-functional initiatives from concept to adoption.
Candidates receive a competitive salary and equity package along with an Oura Ring of their own and extensive paid time off.
Matching Summary
Match Score: 85
Oura is seeking a Senior Program Manager for Member Experience to lead cross-functional initiatives and enhance customer experience through strategic planning and data analysis. The role requires over 10 years of experience in customer experience management, with a strong focus on project management and performance metrics.
Salary
Base: Region 1 $143,650 - $169,000; Region 2 $130,050 - $153,000; Region 3 $117,300 - $138,000 based on location tier; Bonus/Equity: Competitive equity packages included; Benefits: Health dental vision mental health resources plus 20 days PTO
Skills & Requirements
Must-have
10+ years customer experience experience
Omnichannel experience design implementation
Financial forecasting budgeting ROI analysis
Cross-functional collaboration with product engineering
Project management tools JIRA Confluence
Nice-to-have
Strong problem-solving analytical skills
Excellent communication interpersonal skills
Customer service orientation
Executive decision making contribution
Thought partnership capability
Key Requirements
10+ years experience in customer experience
Proven track record project managing CX initiatives
Experience designing omnichannel experiences
Understanding of financial concepts investment ROI