Lead Veterinary Customer Service Representative

Livingston Animal Hospital

Wakefield, RI, United States
$22-$25ph; not specified; health, dental, + vision...
Exceptional client service
Appointment scheduling
Client billing and payment processing
Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service

Job Summary

  • Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service.
  • Oversee client billing, payment processing, estimates, and invoice accuracy, while troubleshooting scheduling conflicts and maintaining effective patient flow.
  • AmeriVet is committed to your growth, development, well-being, and success, offering tailored development programs, competitive pay, and comprehensive benefits.

Matching Summary

Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service.

Salary

$22-$25/hr; Not specified; Health, dental, and vision benefits

Skills & Requirements

Must-have

  • Exceptional client service
  • Appointment scheduling
  • Client billing and payment processing
  • Veterinary software systems
  • Handle escalated client concerns

Nice-to-have

  • Compassionate and patient
  • Supportive team culture
  • Professional growth opportunities

Key Requirements

  • 2+ years veterinary reception or customer service experience
  • Leadership experience strongly preferred
  • Knowledge of veterinary terminology
  • Competency with veterinary software systems
  • Demonstrated ability to lead a team

Work Rights

Not specified

Tailored Resume

Cover Letter