Senior Customer Success Manager

Workday

Tokyo, Japan
Hybrid (50% in-office, 50% remote)
5+ years customer facing services experience
1+ years project management with workday hcm or payroll
Business level japanese communication skills
Workday is seeking a Senior Customer Success Manager for its Tokyo and Osaka locations, focusing on enhancing customer relationships and ensuring the successful implementation of Workday's products and services. The role emphasizes collaboration with various teams to drive customer success and offers opportunities for professional growth in a supportive corporate culture

Job Summary

  • This role serves as a key liaison between Professional Services and Production Services to drive enterprise-level support and service activities for designated customers.
  • The position requires developing strategic success plans that outline critical success factors and metrics while acting as a partner to executive stakeholders for business transformation.
  • Workday offers a culture rooted in integrity and empathy where employees are trusted to take risks and develop skills in AI-driven product solutions.

Matching Summary

Match Score: 85

Workday is seeking a Senior Customer Success Manager for its Tokyo and Osaka locations, focusing on enhancing customer relationships and ensuring the successful implementation of Workday's products and services. The role emphasizes collaboration with various teams to drive customer success and offers opportunities for professional growth in a supportive corporate culture.

Skills & Requirements

Must-have

  • 5+ years customer facing services experience
  • 1+ years project management with Workday HCM or Payroll
  • Business level Japanese communication skills
  • Executive level stakeholder engagement
  • Issue resolution and escalation management

Nice-to-have

  • Experience with State & Local Government customers
  • Functional expertise in Workday Financials
  • Adaptive Planning implementation experience
  • Strong presentation and webinar hosting skills
  • Cross-functional collaboration across Sales and Product

Key Requirements

  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%
  • Must be able to work from Tokyo or Osaka office 50% of the time
  • Proven track record managing complex software or SaaS environments

Work Rights

Not specified

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