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Valeo Service is seeking a Quality Customer Service Leader in San Luis Potosi, Mexico, to enhance customer satisfaction by managing warranty claims and collaborating with OEMs, dealers, and end-users. The ideal candidate will have strong analytical skills, excellent communication abilities, and experience in quality assurance within the automotive industry.
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Job Summary
The role involves detecting field claim spikes using FEW triangles and creating red flags to ensure quick collection of the right parts.
Candidates must technically analyze warranty parts to determine Valeo liability percentages and reach agreements with customers on failure causes.
This position offers the opportunity to join a global innovative company with over 20,000 engineers working in Research & Development.
Matching Summary
Match Score: 75
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Valeo Service is seeking a Quality Customer Service Leader in San Luis Potosi, Mexico, to enhance customer satisfaction by managing warranty claims and collaborating with OEMs, dealers, and end-users. The ideal candidate will have strong analytical skills, excellent communication abilities, and experience in quality assurance within the automotive industry.
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Skills & Requirements
Must-have
Field Early Warning procedure analysis
VIM and Red flag linkage within 48h
3MIS claims monitoring and containment
Warranty part technical analysis
QRQC methodology application
Statistical data analysis and risk escalation
Nice-to-have
Cross-functional team communication skills
Customer interface experience with OEMs
Logical presentation of warranty data
Multi-cultural environment collaboration
Key Requirements
Experience with QRQC methodology
Ability to perform statistical analysis of raw warranty data