This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale
Job Summary
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.
The position requires a unique combination of technical confidence to build systems and programme management skills to run complex cross-functional work with significant autonomy.
Automation and AI are central to maintaining quality and responsiveness as the company grows, empowering specialists by removing friction and surfacing the right information.
Matching Summary
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.
Skills & Requirements
Must-have
AI agent deployment experience
Low-code workflow platforms n8n Make Zapier
API integration and webhook management
Programme management for cross-functional initiatives
CX support workflow optimization
Technical documentation standards
Nice-to-have
Remote-first work environment experience
AI-assisted development tools usage
MCP integration standards knowledge
Manager of one autonomy style
Customer success metrics analysis
Key Requirements
Fluent English writing and speaking
Hands-on experience building automation in CX context
Ability to design for failure and human oversight in AI