Apac Technology Systems And Operations Specialist

Netflix

Mumbai, , India
Onsite
Technical issue management
Network infrastructure knowledge
Macos and windows troubleshooting
As an APAC Technology Systems and Operations Specialist, you will ensure an exceptional experience for Netflix’s 10,000+ users by managing technical issues and driving improvements in facilities and user experience

Job Summary

  • As an APAC Technology Systems and Operations Specialist, you will ensure an exceptional experience for Netflix’s 10,000+ users by managing technical issues and driving improvements in facilities and user experience.
  • You will lead escalations, collaborate with internal and external teams, and design systems and workflows to enable long-term operational success aligned with business goals.
  • The role involves developing strategic roadmaps, mentoring teams, analyzing trends, and proactively improving end-user experience while reducing complexity and support volume.

Matching Summary

As an APAC Technology Systems and Operations Specialist, you will ensure an exceptional experience for Netflix’s 10,000+ users by managing technical issues and driving improvements in facilities and user experience.

Skills & Requirements

Must-have

  • Technical issue management
  • Network infrastructure knowledge
  • MacOS and Windows troubleshooting
  • AV systems expertise
  • Data analysis skills
  • Cross-functional stakeholder partnership
  • Incident resolution leadership

Nice-to-have

  • AI and automation experience
  • Strategic roadmap development
  • Mentoring managed service providers
  • Strong communication skills
  • Self-motivated and independent
  • Operational process documentation
  • Adaptability in changing environments

Key Requirements

  • Experience with network routing and switching
  • Knowledge of DHCP servers and subnetting
  • Familiarity with asset tracking and deployment
  • Ability to analyze support data for trends
  • Experience in technical leadership and escalation management
  • Strong interpersonal and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter