Provides Business Systems Analysis support for larger and more complex areas of the business, leading discussions and requirements gathering with business and technology partners
Job Summary
Provides Business Systems Analysis support for larger and more complex areas of the business, leading discussions and requirements gathering with business and technology partners.
Contributes to solution project development by identifying impacted stakeholders, documenting assumptions, and assessing the impact of system changes to users and clients.
Safeguards business and user needs by verifying functionality, accuracy, and completeness against original requirements to minimize risk before further system development.
Matching Summary
Provides Business Systems Analysis support for larger and more complex areas of the business, leading discussions and requirements gathering with business and technology partners.
Skills & Requirements
Must-have
Business Systems Analysis
ServiceNow modules expertise
Agile methodologies and tools
Requirements gathering and documentation
Client-facing consulting experience
Process and workflow documentation
Nice-to-have
Strategic analytical thinking
Leadership and organizational skills
Excellent communication and presentation
Key Requirements
BA/BS degree or equivalent experience
5-8 years relevant experience
5+ years as Business Analyst
3+ years relevant implementations and support
Strong knowledge of ITSM, HRSD, ITOM, CSM, GRC modules