Manage technical and adverse event complaint records
Perform specialized tasks and conduct independent research
Handle inbound calls, emails, online chats, or facsimiles
The Sr. Associate, Complaints (Professional Path) is primarily responsible for managing technical and adverse event complaint records for Alcon devices and over-the-counter products
Job Summary
The Sr. Associate, Complaints (Professional Path) is primarily responsible for managing technical and adverse event complaint records for Alcon devices and over-the-counter products.
This role plays a critical part in safeguarding patient safety, supporting post‑market surveillance, and driving continuous quality improvements.
Alcon provides a robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!
Matching Summary
The Sr. Associate, Complaints (Professional Path) is primarily responsible for managing technical and adverse event complaint records for Alcon devices and over-the-counter products.
Skills & Requirements
Must-have
Manage technical and adverse event complaint records
Perform specialized tasks and conduct independent research
Handle inbound calls, emails, online chats, or facsimiles
Track and maintain records of complaints
Adhere to Good Practice (GxP) regulations
Support internal audits and external inspections
Nice-to-have
Collaborative, professional, and solution-oriented work style
Commitment to continuous improvement
Foster an inclusive culture
Key Requirements
Bachelor’s Degree or Equivalent years of directly related experience