Service Advisor - Bmw/mini

Sime Motors NZ

New Zealand
Not specified
Receive and assist customers with appointments
Carry out thorough vehicle checks
Identify upselling opportunities
Sime Motors NZ is seeking a Service Advisor for BMW and MINI vehicles, focusing on customer service, vehicle inspections, and upselling services. The ideal candidate should have strong communication skills and experience in a customer-facing role within the automotive industry

Job Summary

  • The role involves receiving customers, conducting vehicle inspections, and identifying upselling opportunities to enhance service value.
  • Employees must monitor repair orders, keep customers informed of progress, and communicate updated completion times accurately.
  • Post-service responsibilities include generating detailed invoices, explaining costs to create a value impression, and following up on customer satisfaction.

Matching Summary

Match Score: 85

Sime Motors NZ is seeking a Service Advisor for BMW and MINI vehicles, focusing on customer service, vehicle inspections, and upselling services. The ideal candidate should have strong communication skills and experience in a customer-facing role within the automotive industry.

Skills & Requirements

Must-have

  • Receive and assist customers with appointments
  • Carry out thorough vehicle checks
  • Identify upselling opportunities
  • Generate accurate invoices
  • Communicate work progress to customers

Nice-to-have

  • Excellent customer satisfaction skills
  • Ability to settle complaints promptly
  • Strong communication abilities
  • Experience with luxury brands like BMW

Key Requirements

  • Automotive service experience preferred
  • Knowledge of BMW/Mini vehicles
  • Strong interpersonal and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter