Application Support Specialist

Service Stream

Melbourne, VIC, Australia
Hybrid
Level 2/3 support for enterprise applications
Incident resolution and root cause analysis
Servicenow administration and itsm processes
As an Application Support Specialist, you will play a critical role in supporting, maintaining, and continuously improving a suite of business critical applications across Service Stream’s national operations

Job Summary

  • As an Application Support Specialist, you will play a critical role in supporting, maintaining, and continuously improving a suite of business critical applications across Service Stream’s national operations.
  • Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels.
  • Benefits of working with us include: A safe and supportive culture that values diversity and inclusion. Flexible hybrid work arrangements. Genuine career development and advancement pathways.

Matching Summary

As an Application Support Specialist, you will play a critical role in supporting, maintaining, and continuously improving a suite of business critical applications across Service Stream’s national operations.

Skills & Requirements

Must-have

  • Level 2/3 support for enterprise applications
  • Incident resolution and root cause analysis
  • ServiceNow administration and ITSM processes
  • ITIL processes and service management
  • Agile methodologies and cross-functional delivery

Nice-to-have

  • Uphold ITSM best practice
  • Proactive risk identification
  • Collaborative team environment
  • Continuous improvement initiatives

Key Requirements

  • Australian Citizen
  • Proven experience supporting enterprise applications
  • Degree in Information Systems, Computer Science, or equivalent experience

Work Rights

Australian Citizenship required

Tailored Resume

Cover Letter