Solutions Engineer - Support

Disney Streaming

Bristol, CT, USA
Base: $97,500 to $130,700 py; bonus/equity: may be...
Not specified, but likely hybrid based on industry norms.
Bachelor's degree or equivalent experience
3+ years in technology product support
Experience with content distribution systems
Disney Streaming is seeking a Solutions Engineer - Support to join their Media Product Operations Team in Bristol, CT. The role involves enabling content platform products, supporting clients, and enhancing operational excellence while collaborating with product management and engineering teams

Job Summary

  • The role serves as a key touchpoint for business partners, responsible for participating in the product lifecycle and being a subject matter expert on process workflows.
  • Candidates will own stakeholder engagement, including relationship management, troubleshooting issues, performing trainings, and onboarding users to new products.
  • The position requires translating raw metrics into actionable insights and leading best practices for monthly performance retrospectives.

Matching Summary

Match Score: 85

Disney Streaming is seeking a Solutions Engineer - Support to join their Media Product Operations Team in Bristol, CT. The role involves enabling content platform products, supporting clients, and enhancing operational excellence while collaborating with product management and engineering teams.

Salary

Base: $97,500 to $130,700 per year; Bonus/Equity: May be provided; Benefits: Full range of medical, financial, and other benefits

Skills & Requirements

Must-have

  • Bachelor's degree or equivalent experience
  • 3+ years in technology product support
  • Experience with content distribution systems
  • Strong communication and stakeholder management
  • Root cause analysis for critical incidents

Nice-to-have

  • Curiosity in applying AI/ML solutions
  • Experience with defect management processes
  • Ability to work in a matrixed organization
  • Passion for storytelling and innovation
  • Experience crafting release notes and documentation

Key Requirements

  • Bachelor's degree required
  • Minimum 3 years of professional experience
  • Familiarity with enterprise content and metadata systems

Work Rights

Not specified

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