The Customer Service Lead acts as second-in-command to support and oversee the customer service team while maintaining regular representative responsibilities
Job Summary
The Customer Service Lead acts as second-in-command to support and oversee the customer service team while maintaining regular representative responsibilities.
The role involves entering, maintaining, updating, and processing sales orders from receipt through shipment across multiple outside warehouse locations.
The company offers individual development programs, paid parental leave, education assistance, and various healthcare plan options.
Matching Summary
The Customer Service Lead acts as second-in-command to support and oversee the customer service team while maintaining regular representative responsibilities.
Skills & Requirements
Must-have
Order entry and processing experience
Strong written and oral communication skills
Time management and organizational skills
Experience with billing and shipping processes
Ability to audit purchase orders
Nice-to-have
Comfortable with sales-related activities
Team member supporting other representatives
Develops good working relationships
Adaptable to various warehouse locations
Key Requirements
Two years of experience in customer service
High School Diploma or GED required
Associate's Degree preferred
Experience in distribution, warehousing, or logistics