Job Summary

• Responsible for delivering a best-in-class customer service experience to adidas wholesale field accounts, ensuring efficient order management, strong stakeholder collaboration, and adherence to operational timelines and standards.
• Key responsibilities include managing wholesale field accounts, responding to inquiries, creating and uploading pre-orders and contracts, processing call-offs, and maintaining the order book.
• Achieve agreed departmental KPIs including customer service SLAs, order accuracy, customer satisfaction, and contribution to team performance.

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Skills & Requirements

Key Requirements

• University degree or equivalent
• Relevant experience in customer service, order management, or similar role preferred

Work Rights