Base: $18.50 - $27.75 ph; bonus/equity: not specif...
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High school graduate education
Customer service experience in healthcare or call center
Ability to work hybrid schedule with office and remote components
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Advocate Aurora Health is seeking a Patient Access & Care Team Representative for a hybrid role based in Rome, GA. The position involves assisting patients with scheduling, insurance verification, and providing customer service through inbound and outbound calls.
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Job Summary
This role seamlessly links the patient experience between PACT and practice sites through inbound and outbound calls.
The position requires verifying insurance coverage, updating medical records, and identifying emergent calls for immediate nurse triage.
Advocate Health offers a comprehensive suite of total rewards including health benefits, retirement plans, and educational assistance.
Matching Summary
Match Score: 75
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Advocate Aurora Health is seeking a Patient Access & Care Team Representative for a hybrid role based in Rome, GA. The position involves assisting patients with scheduling, insurance verification, and providing customer service through inbound and outbound calls.
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Salary
Base: $18.50 - $27.75 per hour; Bonus/Equity: Not specified; Benefits: Paid Time Off, Health/Dental/Vision, Retirement match
Skills & Requirements
Must-have
High school graduate education
Customer service experience in healthcare or call center
Ability to work hybrid schedule with office and remote components
Nice-to-have
Basic knowledge of medical terminology
Experience with multiple-line telephone systems
Strong verbal communication skills for diverse populations
Key Requirements
High School Graduate
0-1 year experience in call center or healthcare customer service