Customer Support Director

ATR (Airbus/Leonardo)

Airline support and service strategy
In-service account management
Aircraft entry into service preparation
The Airline CSD leads the In-Service Core Team (ISCT) in-service account management as the primary interface for the Airline and Customer Services, to drumbeat all Business Unit activities whilst ensuring a single voice per customer

Job Summary

  • The Airline CSD leads the In-Service Core Team (ISCT) in-service account management as the primary interface for the Airline and Customer Services, to drumbeat all Business Unit activities whilst ensuring a single voice per customer.
  • The Airline CSD is responsible for aircraft Entry into Service preparation and is accountable for all in service issues whilst ensuring the highest level of safety, reliability, customer satisfaction and business development.
  • In conjunction with the Service Sales Director, he/she is in charge of identifying customer needs and subsequently promoting and actively supporting the sale of Customer Services range of products and services.

Matching Summary

The Airline CSD leads the In-Service Core Team (ISCT) in-service account management as the primary interface for the Airline and Customer Services, to drumbeat all Business Unit activities whilst ensuring a single voice per customer.

Skills & Requirements

Must-have

  • Airline support and service strategy
  • In-service account management
  • Aircraft Entry into Service preparation
  • Customer Services commercial agreements
  • Customer operational performance monitoring
  • Support Clauses implementation

Nice-to-have

  • Leadership, ownership, empathy, flexibility
  • Commitment to act with integrity
  • Achieving workforce diversity and inclusion

Key Requirements

  • Eight-years’ experience in aviation industry
  • Professional qualifications in aerospace engineering
  • Awareness of contracting principles
  • Strong aviation safety awareness
  • High-level written and oral communication skills in English
  • Strong interpersonal/negotiation skills
  • Ability to work in multi-functional teams
  • Experience leading transverse teams without hierarchical authority

Work Rights

Not specified

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