Service, Specialist

AIA Group

Not specified
Customer service operations
Service hotline management
Livechat support
AIA Group is seeking a Service Specialist to manage customer inquiries and complaints while ensuring smooth operations of their service hotline, counter, and live chat. The ideal candidate should have extensive experience in a call center environment, particularly at a supervisory level, along with strong customer service skills and familiarity with pension knowledge

Job Summary

  • At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
  • Supports the team to deliver service and maintain smooth daily operation to meet service benchmark.
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Matching Summary

Match Score: 85

AIA Group is seeking a Service Specialist to manage customer inquiries and complaints while ensuring smooth operations of their service hotline, counter, and live chat. The ideal candidate should have extensive experience in a call center environment, particularly at a supervisory level, along with strong customer service skills and familiarity with pension knowledge.

Skills & Requirements

Must-have

  • Customer service operations
  • Service hotline management
  • Livechat support
  • Complaint handling
  • Team training

Nice-to-have

  • Healthier, Longer, Better Lives
  • Inspiring and supportive leaders
  • Career and personal growth

Key Requirements

  • Tertiary education or 7-8 years relevant experience
  • Minimum 7 years Call Centre operation experience
  • 4 years supervisory level experience
  • Basic pension knowledge an advantage
  • Insurance Authority (IA) or MPFA license preferred

Work Rights

Not specified

Tailored Resume

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