LendingClub is seeking a Manager for Workforce Management & Dialer Operations in Lehi, Utah, to lead workforce strategy and optimize dialer operations within their contact center. The role requires strong analytical skills, leadership experience in contact center operations, and the ability to collaborate cross-functionally to meet business goals
Job Summary
This role leads end-to-end workforce strategy including forecasting, capacity planning, and dialer campaign optimization for LendingClub's contact center.
The position requires partnering cross-functionally with Operations, Risk, Marketing, and Finance to align staffing plans with business goals and regulatory requirements.
LendingClub offers a competitive total rewards package including equity, annual bonuses, medical/dental/vision plans, and up to 16 weeks of paid parental leave.
Matching Summary
Match Score: 85
LendingClub is seeking a Manager for Workforce Management & Dialer Operations in Lehi, Utah, to lead workforce strategy and optimize dialer operations within their contact center. The role requires strong analytical skills, leadership experience in contact center operations, and the ability to collaborate cross-functionally to meet business goals.
Salary
Base: $100,000-$120,000; Bonus/Equity: Eligible for long-term awards and annual bonus; Benefits: Medical, dental, vision, 401(k) match, flexible time off