Customer Service Agent- Mid Shift

Aristocrat Technologies Australia Pty Ltd

Lansing, MI, United States
Base: $13.30 - $24.70 ph; bonus/equity: not specif...
On-site
Handle inbound calls, chat, and emails
Troubleshoot technical issues
Communicate marketing offers
Aristocrat Interactive is seeking a full-time Customer Service Agent for their Lansing, MI location, focusing on providing excellent support in the gaming industry. The role involves assisting customers with inquiries and troubleshooting technical issues while adhering to high service standards

Job Summary

  • Provide information and process inquiries about accounts, products, and services.
  • Handle inbound calls, real-time chat, emails, and make outgoing calls.
  • This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.

Matching Summary

Match Score: 75

Aristocrat Interactive is seeking a full-time Customer Service Agent for their Lansing, MI location, focusing on providing excellent support in the gaming industry. The role involves assisting customers with inquiries and troubleshooting technical issues while adhering to high service standards.

Salary

Base: $13.30 - $24.70 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision, PTO, 401(k) with match

Skills & Requirements

Must-have

  • Handle inbound calls, chat, and emails
  • Troubleshoot technical issues
  • Communicate marketing offers
  • Uphold customer confidentiality
  • Maintain SLAs under 45 seconds
  • Type at least 90 wpm

Nice-to-have

  • Thrive in fast-paced environment
  • Work independently with initiative
  • Organized with excellent time-management

Key Requirements

  • 0-2 years call center experience preferred
  • High School diploma or equivalent
  • Excellent written and verbal communication
  • Hybrid schedule with reliable internet
  • Able to travel to office 50% of shifts
  • Must be camera-ready while working
  • Advanced computer and Windows Office knowledge
  • Experienced with troubleshooting computers, smartphones, and tablets

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter