Principal, Platform Owner (pitcher)

467

Mexico City, Mexico
Hybrid
L2-l3 pitcher platform support
Salesforce or veeva crm experience
Servicenow ticketing system usage
Alcon is seeking a Principal, Platform Owner for their Pitcher platform in Mexico City, focusing on providing advanced technical support. The role requires a strong background in application support, particularly with CRM systems, and offers opportunities for career growth within a collaborative environment

Job Summary

  • This role provides advanced technical and functional support for the Pitcher platform to ensure seamless operation for high-impact business users.
  • The position requires resolving complex application, data, and integration issues while acting as an escalation point for the Super User community.
  • Candidates must have hands-on experience with CRM ecosystems and the ability to translate business needs into technical solutions.

Matching Summary

Match Score: 85

Alcon is seeking a Principal, Platform Owner for their Pitcher platform in Mexico City, focusing on providing advanced technical support. The role requires a strong background in application support, particularly with CRM systems, and offers opportunities for career growth within a collaborative environment.

Skills & Requirements

Must-have

  • L2-L3 Pitcher platform support
  • Salesforce or Veeva CRM experience
  • ServiceNow ticketing system usage
  • API and data integration troubleshooting
  • Advanced English language proficiency

Nice-to-have

  • Pharma or medtech industry background
  • Commercial field user support experience
  • Strong stakeholder communication skills
  • Knowledge base documentation creation

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 3-5 years supporting Pitcher platform OR 5+ years with similar CRM platforms
  • Experience supporting commercial or field users in pharma/medtech preferred

Work Rights

Not specified

Tailored Resume

Cover Letter