Senior Member Services Officer

State Employees Credit Union of NC

Review and approve loans within lending limits
Resolve member complaints independently
Process consumer lending transactions
The Senior Member Services Officer is responsible for resolving member issues across all delivery channels and evaluating loan applications

Job Summary

  • The Senior Member Services Officer is responsible for resolving member issues across all delivery channels and evaluating loan applications.
  • This role requires acting as a mentor to less experienced staff while assisting with the supervision of the Member Services area.
  • Employees must complete the Consumer Lending Program courses with a passing score on the CLP Exam within six months of hire.

Matching Summary

The Senior Member Services Officer is responsible for resolving member issues across all delivery channels and evaluating loan applications.

Skills & Requirements

Must-have

  • Review and approve loans within lending limits
  • Resolve member complaints independently
  • Process consumer lending transactions
  • Ensure regulatory compliance adherence
  • Train and mentor less experienced staff

Nice-to-have

  • Demonstrated ability to work as part of a team
  • Excellent critical thinking and problem-solving skills
  • Positive attitude toward members and teammates
  • Knowledgeable in basic Financial Advisory services
  • Ability to facilitate member safe deposit box access

Key Requirements

  • High school diploma or GED equivalent required
  • Minimum 4 years directly related experience preferred
  • Complete Credit Union Core Module Program within 12 months
  • Pass Consumer Lending Program (CLP) Exam within 6 months

Work Rights

Not specified

Tailored Resume

Cover Letter